Get in touch.

Most things can be sorted by email. Here’s the right address depending on what you need.

General enquiries

For everything that doesn’t fit the categories below.

hello [at] shoepal.uk

Safety reports

To report harmful content, an unsafe interaction, or someone behaving inappropriately.

safety [at] shoepal.uk

Inside the app, tap Block or Report on any chat. That’s the fastest route and goes straight to our moderation queue.

Data requests

For data subject requests under UK GDPR: access, correction, deletion, portability, or to raise a privacy concern.

privacy [at] shoepal.uk

Press and media

For press enquiries, interviews and brand partnerships.

press [at] shoepal.uk

Response times

We aim to respond to all emails within 3 working days. We look at safety reports as soon as we can, usually within 3 working days. If anyone is in immediate danger, don’t wait for us: contact the police or emergency services on 999.

Who we are.

Shoepal is a trading name of Jamie Tomlinson, based in the United Kingdom.

Postal address: Jamie Tomlinson, trading as Shoepal, The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY
Email: hello [at] shoepal.uk

For our full data-handling commitments, see the Privacy Policy. For the rules that govern using Shoepal, see the Terms of Service.

Looking for help, not contact?

Most questions are answered on our help page, so it’s worth a look before you email.

Go to help